Operational Services
Maximizing your Technology Investments
Process Mapping
Documenting and understanding the business processes and workflows at play help identify the interdependency between systems, data, and people. Having detailed process flows provides a foundation to see the impact of change and create efficiencies.
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Perform Operational Discovery
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Identify pain points
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Prepare AS IS state documentation
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Design TO BE state documentation
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Perform Gap Analysis
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Reduce manual processes by leveraging technology
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Create remediation plans to address gaps, remove gaps and improve organizational efficiency
Operations
Technology is chosen and implemented to support the needs of the business. Operational leaders and SME's often struggle with implementation activities as they are often handling their day jobs. By providing hands on support for Operational Readiness activities your ROI can be achieved. These include:
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Serving as a vendor liaison; translating technical speak
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Providing oversite as the departmental Project Liaison
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Re-designing departmental and operational workflows to align with emerging technology
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Creating Policy and procedure revision alignment
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Ensuring KPI's and data needs are met through configuration and customization
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Design rollout, communications and training strategy
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Managing and assessing staff adoption
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Navigating cultural change post go-live
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Project Management
